Our Full-Spectrum Heat Pump Solutions

We offer a complete range of heat pump services designed to meet your specific needs, from urgent repairs to proactive maintenance and system replacement. Our approach is centered on delivering lasting solutions that enhance performance and efficiency.

Heat Pump Repair

A malfunctioning heat pump requires a swift and accurate diagnosis. Our technicians are trained to quickly identify the root cause of any issue, whether it's an electrical fault, a refrigerant leak, or a mechanical failure. We arrive with fully stocked vehicles, prepared to perform most repairs on the spot. We address all problems, from minor inconveniences to complete system failures, restoring your comfort with precision and expertise.

Heat Pump Maintenance

Proactive maintenance is the single most effective way to protect your investment and ensure your heat pump operates at peak performance. Regular professional tune-ups extend the lifespan of your unit, reduce the likelihood of unexpected breakdowns, and maintain optimal energy efficiency, which helps manage utility costs. During a maintenance visit, our technicians perform a thorough inspection and cleaning, addressing small issues before they escalate into costly problems.

Heat Pump Installation and Replacement

When it’s time to replace an aging or inefficient unit, a professional installation is critical. A system that is improperly sized or incorrectly installed will struggle to heat and cool your home effectively, leading to higher energy consumption and a shorter lifespan. Our team performs detailed calculations to determine the perfect heat pump for your home’s unique layout and heating and cooling demands. We manage the entire installation process, from removing the old unit to commissioning the new one, ensuring it delivers the comfort and efficiency you expect.

Common Heat Pump Problems We Resolve

With extensive experience servicing all makes and models, our technicians have seen it all. We are adept at diagnosing and resolving a wide array of common and complex heat pump issues.

1. System Fails to Turn On: This could stem from a tripped circuit breaker, a faulty thermostat, or an issue with the unit's power supply. We can trace the electrical problem to its source and restore operation safely.
2. Blowing Cold Air in Heat Mode: If your heat pump is blowing cool or room-temperature air when it should be heating, it could indicate a low refrigerant charge, a problem with the reversing valve, or an issue with the outdoor unit's defrost cycle.
3. Blowing Warm Air in Cool Mode: Similar to the inverse problem, this often points to issues with the reversing valve or refrigerant levels, preventing the system from effectively removing heat from your home.
4. Constant or Frequent Cycling: A heat pump that turns on and off too frequently may be improperly sized for the space, have a clogged air filter restricting airflow, or be experiencing a thermostat malfunction.
5. Ice or Frost on Coils: While a thin layer of frost can be normal in winter, heavy ice buildup on the outdoor unit can signal a problem with airflow, low refrigerant, or a malfunctioning defrost control board, severely hampering performance.
6. Unusual Noises: Grinding, squealing, or clanking sounds are clear indicators of mechanical trouble. These noises can point to worn-out motor bearings, loose components, or a problem with the fan, and should be addressed immediately to prevent further damage.
7. Leaking Water: Water pooling around the indoor or outdoor unit can be caused by a clogged condensate drain line, a cracked drain pan, or a frozen evaporator coil.

What to Check Before You Call for Service

Sometimes, a heat pump issue has a simple solution you can safely check yourself. Before scheduling a service appointment, consider performing these quick checks:

• Verify Thermostat Settings: Ensure the thermostat is set to the correct mode ("Heat" or "Cool") and the temperature is set higher or lower than the current room temperature, depending on the season. Check that the battery is fresh if it is a battery-powered model.
• Inspect the Air Filter: A severely clogged air filter is a very common cause of HVAC problems. It restricts airflow, forcing the system to work harder and potentially causing it to overheat or freeze up. Check your filter and replace it if it appears dirty.
• Check the Circuit Breakers: Locate your electrical panel and check if the breakers for the indoor air handler and the outdoor condenser unit have been tripped. If one is tripped, you can try resetting it once. If it trips again, do not reset it and leave it for a professional technician.
• Clear the Outdoor Unit: Ensure the outdoor unit is free from obstructions. Remove any leaves, twigs, grass clippings, or other debris that may have accumulated around it, ensuring there are at least two feet of clearance on all sides.

If these steps do not resolve the issue, your system requires professional diagnostics from a qualified technician.

The Southern Air Commitment to Excellence

Our commitment to serving the Charlottesville community is built on a foundation of technical expertise and unwavering integrity. We believe in doing the job right the first time. Our technicians are NATE-certified, which represents the highest standard of knowledge and competency in the HVAC industry. This rigorous training ensures they are prepared to service even the most advanced heat pump systems. We prioritize not just immediate repairs but also the long-term health and efficiency of your entire HVAC system, providing peace of mind and reliable home comfort.